Our commitments

Our commitments

Find out everything about our commitments and the approach taken by our Tourist Office to obtain the Destination of Excellence label.

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Our commitments Qualité & DÉVELOPPEMENT DURABLE
 

Our commitments

Since 2015, our Tourist Office has intended to develop services and services of excellence for visitors and professionals, in collaboration with the community.

In order to constantly improve this quality of service, we are committed to meeting the requirements of the Destination of Excellence label. In this context, we voluntarily pursue the following goals:

Commitments and goals for visitors

  • Welcome our visitors in a pleasant setting, with availability and listening.
  • Deliver reliable, accurate and up-to-date information, whether on our premises, by telephone, by email and on social networks.
  • Personalize stay advice to best meet the expectations of our visitors. Measure this satisfaction.
  • Promote the assets and heritage assets of the territory at the reception, on our communication media and in the media.

Commitments and goals towards professionals

  • Support local tourism professionals who work daily to welcome travelers.
  • Inform professionals about our actions, unite them around common objectives related to the promotion and excellence sectors of the destination.
  • Market leisure services based on the local tourist offer, and define our commitments to our supplier partners.
  • Represent the destination to partner institutions in order to promote it.

Commitments and objectives with regard to prescribers

Travel agencies and tour operators

  • Respond to any request within a maximum of 48 hours.
  • Offer excellent leisure services.
  • Ensuring personalized service.
  • Manage the follow-up of customer satisfaction.

Commitments and objectives with regard to elected officials

  • Take into account the objectives of the community in the strategy of the Tourist Office.
  • Credifying and strengthening the interest of the actions of the Tourist Office among the elected officials of the territory.
  • Communicate on our Quality policy and on our customer listening indicators.
  • To be alongside the municipalities of the territory in their tourism development projects.

Internal commitments and goals

  • Structure the work to gain efficiency and ensure the continuity of the service.
  • Encourage transversality and cooperation between the various services of the establishment.
  • Develop tools to better manage tourist information, to know the level of visitor satisfaction, to improve internal and external communication...
  • Train all staff and integrate incoming staff.
  • Improving the quality of life at work and taking into account sustainable development issues.

Our commitment goes further

Beyond providing a high standard of visitor services, Destination Luberon is committed to more sustainable, responsible and inclusive tourism. Discover the steps we are taking to protect the environment, promote inclusion and support local communities.

↓   Explore our commitments PDF document • September 2026
À votre écoute Satisfaction & amélioration continue
 

Our customer focus

In order to continuously improve the quality of our services, we collect the opinions of our visitors and measure their level of satisfaction. Several devices allow us to identify their expectations, their suggestions and possible areas for improvement.

Satisfaction surveys

A satisfaction survey translated into four languages is available in our three reception offices. Customers of our receptive service can also share their opinion at the end of their service.

Suggestions and complaints

Suggestion and complaint forms allow everyone to express their remarks concerning the services of the Tourist Office or the destination. Each request is monitored and sent to the service or provider concerned.

Online reviews

Destination Luberon follows the reviews published on its Google and TripAdvisor pages and systematically responds to the contributions left by visitors.

Follow up on our results.
To find out more about how we listen to customers and the lessons learned from this feedback, consult our annual Quality Report.

A remark, a suggestion or an idea to share?

Visitors, local residents, tourism professionals or local elected officials: your feedback is useful to us in order to improve our services. You can write to us directly at contact@destinationluberon.com.

Destination d’excellence Transition qualité
 

In 2026, on the way to Destination of Excellence

Destination Luberon is committed to a dynamic transition to Destination of Excellence, the new State label that is gradually succeeding Qualité Tourisme. This evolution aims to strengthen the quality of reception, the organization of services and the sustainable commitment of the destination.

This approach concerns all tourist information offices and is part of a logic of continuous improvement at the service of visitors and professionals in the area.

Destination of excellence, it has standards adapted to each tourist sector:

 
hébergeurs
 
restaurateurs
 
lieux de visite ou de loisirs
 
transports
Destination of Excellence

Are you a Luberon destination professional and do you want to get involved in the Destination of Excellence approach?

Find all the useful resources to support you: methodological guide, clarification note, tutorials as well as access to a self-assessment to prepare your approach.

All the information on the certification process

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